Personalised items are not exchangeable or refundable.  If the item is faulty,  we will offer either a refund or replacement at our discretion. Please ensure the personalised information you provide us is correct and that you are ordering the correct product and size.  We will not refund or replace orders where you provide us with incorrect details such as spelling of name etc.

Hand wash only, do not submerge in water, do not place in dishwasher or microwave, avoid water near bow.